Please allow 1-2 business days for your order to be processed and shipped. During holidays, orders may experience delays in processing.
If you provide invalid information, we will be unable to process your order due to inaccurate or incomplete payment or incorrect address information. Your order processing may be delayed an additional 3-5 business days if invalid information is provided.
Note: All shipping addresses are verified through the US postal service. If you are unsure of your shipping address, please refer to USPS.com. This does not apply to international orders.
We ship Monday-Friday, excluding weekends and USA holidays.
Sugar Shield is NOT responsible if the package is not delivered within the guaranteed shipping times, as it takes 1-2 business days to process the order, and we cannot be held liable for USPS Guarantees.
Time in transit depends on the shipping method selected. Please note that time in transit does not include weekends or holidays. All delivery times are estimates. Sugar Shield is not responsible for delays in delivery due to events beyond our control, including shortages of materials, labor strikes, transportation failures, or acts of nature.
If a package is refused, the shipping and handling fee will be charged to the payment form selected during checkout and will be subtracted from any refund. For any refused products, a refund will not be initiated until the product is received and reviewed by the Sugar Shield team.
United Parcel Service (UPS) is the primary delivery service used. We cannot guarantee the replacement of lost or stolen packages shipped via UPS. In case of delays or any issues with your delivery, please contact trysugarshield.com. Sugar Shield is not responsible for any lost, stolen, or delayed packages.
Note: On very rare occasions, international shipping to some countries can take 4-6 weeks. In severe cases, 8-12 weeks. Sugar Shield is not responsible for any delays caused by the destination country’s customs clearance processes. Shipping to certain countries may require additional shipping fees due to the geographical location.
Due to high order volume, a customer's order goes directly into our fulfillment center to be processed. If the customer contacts us within 24 hours after purchase, they can cancel their order. If the customer contacts us after 24 hours of purchase time, then they will not be able to cancel their order. If your order is already processed or has already shipped, we cannot cancel the order. Customers will need to either refuse the package and immediately notify trysugarshield.com of the date it was refused, or return the package with a valid tracking number and notify us with said tracking number so we can verify. Once we receive the package back to our warehouse and review it, we will be able to provide a refund.
It is the responsibility of the buyer to make sure that he or she enters the address correctly. We cannot guarantee address changes due to strict shipping schedules. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered. If your order is already processed or has already shipped, we cannot change the address, and the only thing we can do is wait to see if the package gets returned to us. In that case, we will be able to provide you with a re-ship or refund.
In the event a customer’s tracking number states delivery was made to the customer's address, Sugar Shield does not offer refunds if the item is claimed to have not been delivered. If an item is not received when tracking information confirms delivery, please contact the designated shipping company USPS for assistance.
In order to obtain your full refund for your bottle(s), you must return all bottles—whether empty, full, or partially full (including any “bonus” or “free” bottles as part of your order)—back to our fulfillment center at the address listed below, within ninety (90) days of the date you originally ordered the product along with a written or printed note—inside the package—with the following information clearly written:
Note: Failure to return all bottles will result in a partial refund.
In order for your full refund to be processed, the product must arrive at our fulfillment facility within ninety (90) days of the original purchase date. Failure to include all bottles purchased—whether empty, full, or partially full (including any “bonus”, “free” or “gifted” bottles)—or failure to clearly write your order details as specified above, so that a member of our fulfillment center staff can clearly read and allocate your return, will both result in our inability to refund you. You pay for the return shipping. Once our fulfillment center has received the package and relayed the correct information to us, you will be issued a refund. Your refund will be credited back to your bank account and may take up to 3-5 business days to appear on your statement, depending on the speed of the processing bank.
All returns need to be shipped via USPS to the following address:
Sugar Shield
Sugar Shield
Lakeland FL, 33804
1-866-292-0767
You must provide a tracking number for your return. Failure to send a tracking number can delay your return being reviewed.
By ordering through our website, you are bound to the Terms and Conditions.
If you have any questions, please let us know at trysugarshield.com.